We take excellence care packaging every item to ensure safe shipment to you. Your product will be processed after your payment being verified. Kindly take note that delivery will only be carried out during business days (Monday to Friday), excluding Saturday, Sunday and Malaysia Public Holidays.

SHIPPING WITHIN MALAYSIA (DOMESTIC FULFILLMENT)
• Shipping fees: RM8 within West Malaysia, RM15 within East Malaysia (Sabah & Sarawak).
• Estimated delivery time:  3-5 working days (West Malaysia) | 3-7 working days (East Malaysia)
• You will receive your tracking number via email once your parcel has been shipped out.
• Expect delays during festive periods and sales promotion period.
• We do not accept any order cancellations upon dispatch of your order.

INTERNATIONAL SHIPPING
• We ship worldwide.
• Expedited international shipping will take 15-20 working days.
• You will receive your tracking number via email once your parcel has been shipped out.
• We do not accept order cancellations upon dispatch of your order.

CUSTOMS & IMPORT DUTIES (INTERNATIONAL SHIPPING)
• Any customs or import duties are charged once the parcel reaches its destination country. The recipient will need to bear the charges.

  • Charges may vary from one country to another country. It depends on the country’s custom & import policies.

** Delivery rates will be calculated upon checkout.
** If you lives in areas of the Malaysia such as (ulu place), please expect usual delays.

Self-Collection

We do offer self-collection. When your order is placed, we will process your order and inform you when it is ready for collection. Order via self-collection will be prepared by the next working day. Our team will drop you a message or an email with more details once your order is ready for collection.

 

Please inform us at least 24 hours prior to collection.

Collection address:

IE BEAUTY
No. 483-485 Plaza Melaka,
Jalan Hang Tuah,
75300 Melaka, Malaysia.

Tel : 06 2882128     Fax : 06 284 0285

Email : info@farmagan.com.my

Collection Timing:

Monday to Friday: 10am to 6pm
Weekends (Saturday & Sunday): 10am – 3pm
** Please note: NO self-collection during Malaysia Public Holidays.**

FAQ for shipping information

How can I track my order?

You will received an order confirmation email along with the tracking number (eg: MYR123456789). The tracking link will be sent to your email once parcel has been dispatched.

If you are unable to locate your order confirmation email, you are also able to find your tracking number in your Farmagan’s account. Kindly take note that order status in your account may take 1 business day upon the dispatch of your delivery.

I haven’t received my parcel. Who can I contact?

If you have any trouble retrieving information about your order, please feel free to drop us an email at support@farmagan.com.my with your order number. We will be happy to assist you.